A first analysis of Job Satisfaction 2023 at the National Tax Court was published this Monday (05.09.2023/XNUMX/XNUMX). The survey was conducted last semester to assess the work and perception of the work environment among employees, as well as to identify areas of opportunity and strengths. Below we present the main points of the report.
a) Management of the Presidency: 88% of the staff considers it positively.
b) Perception of the changes generated: 81% perceive them as positive. 16,4% do not perceive any change.
c) Communication and Leadership: In general terms, it is highlighted that 78% of the staff have a very good perception in communication, in the link with their sector leaders and in the view of the commitment of each member towards the team and the tasks to be carried out. The other 22% consider it below the expected average standard. Regarding the clarity of the tasks expected of each person according to their function, 92% responded positively. A high degree of motivation is identified when going to work.
d) Membership of the Organization: 66% feel proud to belong to the organization, 27,8% feel it more sporadically, and 6,4% have little or no pride in belonging.
e) Labor Productivity: the request to maintain bimodality is observed, due to the benefits in commitment to tasks and improvement in quality of life.
f) Professional growth: 67,7% of the sample feels professionally stagnant. 17% would like to change tasks or sectors within the TFN. 47,5% request that professional development be encouraged; 36% that better communication be promoted; and 27,9%, the same with regard to the work environment.
g) Materials and equipment: 70,5% have everything they need for their work. The remaining 25,5% say they do not. Complaints are focused especially on failures in the systems software, also on the lack of computers and printers and the need for improvements, in some cases, to furniture (which it is suggested to identify with a personal survey, in order to be able to carry out improvement actions in the short term).
h) Remuneration and recognition: A disagreement and need for recognition is identified on the part of staff who do not have a professional degree, or do not have sufficient seniority in the degree, and/or perform administrative tasks.
i) Permanence and rotation: There is a turnover in the staff, mainly in the age groups of 18 to 25 and 26 to 40 years.
Improvement opportunities
The data prepared by the TFN show that there are opportunities for improvement in the internal communication, el recognition and rewards, as well as in professional developmentThe report argues that these areas are key to improving the work environment, increasing staff satisfaction and, mainly, increasing the productivity and efficiency of the specialized jurisdictional body, created more than 60 years ago to intervene in appeals filed against adverse resolutions issued by the AFIP, both in matters of internal taxation (DGI) and customs matters (DGA).
It is important to highlight the important role of the National Tax Court in safeguarding the rights and guarantees of taxpayers, as it ensures compliance with the rules that govern their activity. It also performs a valuable task of interpreting the rules and creating jurisprudence.
Aduana News is the first Argentine customs newspaper to launch its digital version. With 20 years of experience, its publications and initiatives aim to provide the most relevant knowledge on customs issues in order to contribute to safe trade in the region.
