How has technology evolved in Customs?
James: The evolution has been dizzying. Chilean Customs has advanced with the world. We have adapted DOS, desktop and Internet technology. For this reason, we are currently undergoing a modern technological reform in terms of structure and personnel. The investment required was high, but customs is the agency that concentrates the country's foreign trade. In view of this, we are promoting computer modernization in security, business processes, inspection, among others.
What monetary instruments did they use and what policies did they apply in technology?
James: As the country is modernized, quality and safety policies were applied using its own funds. However, in order to respond to global demands, the Customs has made use of external financing. Chile is inserted in the global Customs policies and has signed many international trade agreements, so Chile must respond to the new demands.
Could you give an example of such requirements in foreign trade?
James: One example is the Rules of Origin. To this end, we incorporate practical tools for commercial exchange with countries beyond our borders.
What are the priority technological issues to be implemented and the challenges?
James:There are several priority issues. First, improving the standard of information flow required by foreign trade. To do this, we work with all the actors who interact with Customs. Shortening cycles and simplifying processes via new mobile technologies, capturers, among others. Considering that the improvement of these processes must have a positive impact on users.Second, respond to the demands of the current Government's tax reform, for which we have internal lines of work,
The challenges are great. Incorporating a technological business platform to improve control, coordinating Customs with other public services such as the treasury to concentrate information, avoid duplications, digitalize documentation and establish control over other actors in the value chain..
What implications will the tax reform have on Customs?
James: The tax reform will mean that new efforts will be made in auditing, a profile aimed at businesses and merchandise tracking will be required. Investment will be made for this, considering that our IT area is the support to complete the structural changes in the country where many actors intervene.
What is your message on the importance of technology in Customs?
James: For me, belonging to the Customs Office is a source of pride because its history of more than one hundred years reflects the history of the country. In this digital 21st century, technology is there to improve processes, management performance and serve the country. Therefore, technology is not for information technology. Technology is for society and to generate value. We advance under these guidelines. We use technology to support, strengthen and improve business areas, generating benefits for the Customs Office and for others. For more information, I suggest you visit www.customs.cl
Aduana News is the first Argentine customs newspaper to launch its digital version. With 20 years of experience, its publications and initiatives aim to provide the most relevant knowledge on customs issues in order to contribute to safe trade in the region.
