The National Service of Health and Agri-Food Quality (Senasa) established the Administrative Complaints Management System, through 1517 / 2019 resolution.
The measure, published this Tuesday (19.11.2019/XNUMX/XNUMX) in the Official Gazette, seeks preserve transparency in the public service through the Administrative Complaints Management System, which exerts a control for corruption crimes and administrative violations exercised by a third party or public official, within the scope of Senasa's competenceFurthermore, the resolution prevents private interests from affecting the achievement of the purpose for which the State's activity should be directed.
The Government pointed out that a system of administrative complaints is essential, both for acts by third parties and for public officials. And that it also be an effective tool in improving the fulfillment of Senasa's objectives.
Administrative, disciplinary or lack of service offenses are defined as actions or omissions by State agents that constitute violations of the duties and prohibitions imposed. In this sense, actions such as conflicts of interest, incompatibilities and violations of internal rules of conduct.
In this way, the Administrative Complaint Management System was approved, through which all administrative complaints related to alleged violations of the "current legislation whose competence corresponds to Senasa.”
Modes of reporting
- En personal way, at the reception desk of any SENASA office, whether at the Central Headquarters, at the Regional Center Directorates or at the Local Offices, where the complaint form, which is an integral part of this resolution, must be completed and submitted.
- By post mail, addressed to the Legal Affairs Department or to the CGADEN, located at Avenida Paseo Colón No. 367, 2nd Floor, CABA, where the form that forms an integral part of this resolution must be completed and sent.
- By email a: [email protected], completing and attaching the form that forms an integral part of this resolution.
- By telephone, calling 0800-999-2386, Option 2, or (011) 4342-9475 (CGADEN). When an administrative telephone report is made, the staff who receives it will transcribe the information received and the details of the reported events on the form.
- Through SENASA website, by accessing the address through a web browser https://www.argentina.gob.ar/senasa/sistema-de-denuncias y by completing the online form.
- By referrals from other public bodies national, provincial or municipal.
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